Privacy Policy

Martha L Judge LTD (MLJ Grab Hire)
Old William Street, Stanningley, Pudsey LS28 6JS

Phone: 0113 440 2376 / 07423 173954

Email: sales@mljgrabhire.co.uk

We are the Data Controller for all personal data collected through our website and during the course of providing our services.

Information you provide via our forms (Gravity Forms):

• Name
• Business name
• Phone number
• Email address
• Message/enquiry details
• Delivery/collection address

Information collected automatically:

• IP address
• Device information
• Browsing behaviour on our site
• Cookie identifiers (via Google Analytics, GA4, Google Tag Manager, Facebook Pixel)

Information collected through our booking/CRM system:

• Enquiry and job details
• Service history
• Quotes and invoices
• Internal notes relating to your booking or account

We do not collect sensitive personal data unless legally required.

We use the information we collect to:

Service & operational purposes

• Respond to enquiries
• Provide quotes
• Manage bookings and collections
• Deliver and collect aggregates and waste
• Communicate about your order or job
• Provide customer support
• Maintain internal records and job history

Legal & compliance

• Meet legal and regulatory obligations
• Maintain accurate financial records
• Respond to lawful information requests

Marketing (with your permission where required)

• Facebook, Instagram, and Google advertising
• Retargeting and analytics
• Occasional service updates or promotions (no newsletters currently)

You can opt out of marketing at any time.

We process your data under the following lawful bases:

• Contract – to provide quotes, fulfil bookings, and deliver services.
• Legitimate Interest – responding to enquiries, improving our website, direct marketing to existing customers.
• Legal Obligation – maintaining accounting records, dealing with legal claims.
• Consent – analytics cookies, advertising cookies, and any optional marketing.

We retain information only as long as necessary:

• Enquiry/booking information: up to 6 years (standard business/legal retention)
• Financial records: minimum of 6 years (legal requirement)
• Analytics/cookie identifiers: retained according to Google & Meta policies
• CRM booking and customer history: as long as you remain an active or returning customer

We securely delete or anonymise data when it is no longer needed.

Your data is stored using:

• Our secure email systems
• Gravity Forms (WordPress)
• Our booking/CRM system
• Encrypted cloud services where applicable

We use appropriate technical and organisational measures to safeguard your personal information and prevent unauthorised access, loss or misuse.

We may share your information with:

• Our booking/CRM provider (data processor)
• Email and hosting providers
• Google Analytics, Tag Manager, Facebook/Instagram Ads
• Payment providers (if applicable)
• Regulators or legal authorities where legally required

We do not sell or trade your personal data.

All third parties must comply with UK GDPR.

We use cookies to improve your experience and analyse website performance.

This includes:

• Necessary cookies (site functionality)
• Analytics cookies (Google Analytics, GA4, Tag Manager)
• Advertising/retargeting cookies (Facebook Pixel, Google Ads)

A cookie consent banner allows you to accept or reject non-essential cookies.

For more information, please see our Cookie Policy.

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to certain processing
• Withdraw consent for marketing or cookies
• Request a copy of your data (data portability)
• Complain to the ICO (Information Commissioner’s Office)

To exercise your rights, email sales@mljgrabhire.co.uk
.

Our website may contain links to external websites.

We are not responsible for their privacy practices or content.

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated date.