Terms & Conditions

The customer is responsible for ensuring safe and suitable access for the vehicle from a public highway unless otherwise explicitly agreed in writing.

Any request by the customer for the vehicle to leave the public highway onto private property will be entirely at the customer’s risk. Martha L Judge LTD will not be liable for any damage caused to surface, underground utilities, overhead services, or property in connection with fulfilling the customer’s request.

The customer agrees to indemnify Martha L Judge LTD against any claims arising from damage caused by accessing private property at the customer’s request.

Where access to the public highway or a restricted area requires a permit, it is the customer’s responsibility to obtain and provide evidence of the required permissions. Martha L Judge LTD will not be held liable for fines and delays resulting from failure to secure necessary legal access.

The customer acknowledges responsibility for protecting all surfaces where waste collection or material delivery will take place. Martha L Judge LTD will not be liable held liable for any damage to driveways, pavements, gardens, landscaping, or other surfaces during service operations.

If protection of surfaces is required, the customer must arrange suitable protection (e.g., hardwood sheets) at their own expense prior to commencement of works.

The customer is responsible for clearly specifying the type and condition of material to be collected or delivered. Incorrect specification leading to contamination or refusal at disposal or delivery points will incur additional cost, which will be passed onto the customer.

The customer must not present hazardous, toxic, flammable, explosive, or otherwise prohibited materials for collection or delivery unless explicitly agreed in writing. Any breach of this condition may result in immediate termination of service and additional charges.

Martha L Judge LTD reserves the right to refuse loading materials that exceed the maximum allowable weight, volume, or dimensions. Any costs incurred due to delays or repeated trips caused by unsuitable loading practices will be charged to the customer.

Vehicles have physical limitations regarding reach, load weight, and tipping clearance. The customer is responsible for understanding these limitations and ensuring the job is suitable for the service provided. No refunds or discounts will be issued for service will be issued for service non-fulfilment due to incompatibility with site conditions.

Grab hire services include a maximum loading time of 20 minutes on site. Material delivery services include a maximum unloading time of 10 minutes on site. Any additional time required beyond these allowances is chargeable at the discretion of Martha L Judge LTD.

If the driver is unable to commence work upon arrival due to site access issues, lack of readiness, or customer delay, waiting time will be chargeable beyond the included time allowance. This includes delays due to blocked access, site personnel unavailability, or failure to provide required permits.

Quotations provided are based upon information given by the customer at the time of booking. Any changes, additional loads, or unforeseen circumstances not disclosed at booking may incur additional charges.

Payment is due upon receipt of invoice unless otherwise explicitly agreed. Late payments may incur additional fees and interest at statutory rates.

A responsible person must be present on-site at the agreed time to guide the operation and approve the position for loading/unloading. If no one is available, the driver will use their best judgement; Martha L Judge LTD accepts no liability for decisions made in the absence of the customer or representative.

Our drivers reserve the right to refuse to operate machinery or unload in any situation they deem unsafe or likely to result in damage, injury, or legal violation. This includes unstable ground, overheard obstructions, or unclear instructions. In such circumstances, Martha L Judge LTD reserves the right to apply cancellation or call-out charges to cover incurred costs.

Martha L Judge Ltd reserves the right to take photographs or video of the delivery or collection site before, during and after operations for evidence in the event of a dispute regarding damage, delays or service fulfilment

If the customer elects to return any materials, Martha L Judge Ltd will arrange collection at the customers request.  All return trips are chargeable at the Hauliers prevailing rate, which covers vehicle hire, driver time, fuel, and administration.  Charges will be based on:-

• Distance: Measured from the original delivery/Collection point to the return drop-off location and back to the depot, at the hauliers standard mileage rate.
• Time: Including loading/unloading time beyond the included allowance (20 min for loading, 10 Mins for unloading) billed at the hauliers hourly labour rate.
• Weight/Volume: If applicable, at the rate quoted for additional tonnage or cubic capacity. All return charges are subject to VAT at the applicable rate and are payable in accordance wit the standard payment terms (see clause 13). By requesting a return, the customer acknowledges and accepts these haulier charges in full.

Martha L Judge Ltd does not offer fixed price quotations. Due to ongoing market uncertainty including fluctuations in fuel costs, haulage rates, and operating expenses – Martha L Judge Ltd reserves the right to increase any prices quoted at any time prior to acceptance, and, once accepted, at any time prior to completion of the services.

Martha L Judge Ltd shall not be liable for any delays, interruptions, or failures arising from circumstances beyond its reasonable control, including, but not limited to, weather conditions, strikes, breakdowns, road closures, or regulatory restrictions.